A new central telephone number (03) 9388 9933 has been established for all new clients and or referrers making initial contact with Merri Community Health Services.
By streamlining entry to its services Merri is making it easier for clients and service providers to access the services and programs they need. Calls to this number are answered by Client Services Officers who provide information on Merri services and programs, and then initiate referral procedures including forwarding the call to the required service as necessary.
The Service Access team has been strengthened to facilitate entry to many program areas including:
| dietetics | diabetes education |
| nursing | speech therapy |
| occupational therapy | planned activities |
| podiatry | children’s services |
| physiotherapy | autism support |
| programs for living with chronic illness | case management |
| audiology |
The Service Access team processes all new referrals, explores initial needs, eligibility for services, and priority of access. The streamlined Service Access model is being gradually extended to most services at Merri Community Health Service.
Referrals can be made by telephone (03) 9388 9933, Fax (03) 9495 2599, or E-referral via: www.connectingcare.com
