Forms for general practice

• Medicare Australia
  
• Practice Incentive Payments
• Centrelink
• Department of Veterans Affairs
• Department of Health and Ageing

Human Resources/Workplace Relations

• National Employment Standards
• Health Professionals and Support Services Award 2010 – (MA000027)
• Health Professionals and Support Services Award 2010 Calculator Guide
• Nurse Award 2010 – (MA000034)
• Medical Practitioners Award 2010 – (MA000031)
• Fair Work Act 2009  - Legislation document
• Fairwork Information Statement
• Fairwork Australia Fact Sheets
• Fair Dismissal for Small Business
• Education and Training Reform Act 2006
• Australian Taxation Office
• Department of Education, Employment and Workplace Relations
• FairWork Australia
• The new FairWork Act
• Workplace
• DoctorConnect – Area of Need/District of Workforce Shortage
• Medical Practitioners Guide to Workcover via WentWest

Safety and security

• Work safe
  • Workcover poster
• RACGP – GP and practice team safety
• Regaining trust after an adverse event
  • Education Module
  • Workbook
  • Poster
• Victoria Police Business Security Kit and Business Security Assessment
• D- Dandenong Casey Division of General Practice – Safety and Security Kit for General Practice
• Shire GPs OH&S Manual
• Environmental Protection Agency Victoria – Clinical waste and operational guidance
• Waste Management Association of Australia – Code of Conduct

Risk Management

• Assessment via WentWest
• Risk matrix 
• Risk Assessment Incident Form via WentWest

Continuing education training providers

• Australian Association of Practice Managers
• UNE Partnerships 
• Indigo Consulting
  (have several courses available in Healthcare Business Administration, Medical Reception, Dental Assisting and Practice Management) 
• Medical Administration training
  (provide a number of certificate courses in Medical Reception, Frontline Management, Business Administration (Medical), Health Administration, Aged Care and Health Supervision)

Providers of Certificates/Diplomas in Practice Management

• UNE as above
• Victoria University
• McMasters RTO 
• Kangan Institute
• Health Training Online – provided by Sunshine Coast Division of General Practice

Patient feedback – focus groups and surveys

• RACGP Patient Feedback
  
  • http://www.racgp.org.au/standards/212  
  • http://www.racgp.org.au/standards/fourthedition/patientfeedback

Support organisations

• RACGP
• ACRRM
• Australian Medical Association 
• Australian Medical Association (Victoria)
• Office of the Privacy Commissioner
• The Privacy Act
• Australian Health Practitioner Regulation Agency (Medical Board) 

Practice Managers Meetings

Dec 2009– New Awards Event (8Dec09)

Powerpoint presentation: Awards Breakdown & National Employment Standards (tanya presentation)

Sept 2009– Changes to Industrial Relations

Powerpoint presentation: Changes to Industrial Relations – preparing your practice.ppt